- Connected to the wrong broadband exchange port - This can happen when customers move premises. You must ensure that you inform both your Service Provider and Internet Service Provider this means the company you rent your telephone line from and the company you rent your broadband from. Due to Local Loop Unbundling both of these services can be provided by different companies for example you could rent you telephone line from BT and your internet from AOL so you must inform both companies when you move premises.
- Faulty exchange port - Like modems and routers exchange equipment can lock-up (freeze) and could need a reset or even the an exchange card replacement.
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